General

Step Into Spring

We are open! And ready to welcome you back
with our host of Spring Events & Offers

All our UK hotels are fully open from the 17th May, so whether you wish to book a Spring escape with our 20% off Sale, fancy making someone else do the washing up by booking one of our restaurants, or to book an event for your friends & family, we have a host of options ready to go this Spring!

With the return of Events in the UK, we are able to offer exclusive deals on our both Prom and Baby Shower packages across our portfolio.

Whether you are looking to line up some dates in the diary to look forward to later in the year or to book into our upcoming Spring events, our hotels are ready for you to bring your dancing shoes and party the night away.

To book an event please contact our lovely hotel team as below:

Citrus Hotel Coventry by Compass Hospitality
📨 Email: rsvns@citrushotelcoventry.co.uk
☎ Call us at +44 2476301585 

The Victoria Hotel Manchester by Compass Hospitality 
📨 Email: info@thevictoriamanchester.com
☎ Call us at +44 1616827254 

Best Western Plus Milford
📨 Email: reception@mlh.co.uk
☎ Call us at +44 1977681800

Crown Spa Hotel Scarborough by Compass Hospitality
📨 Email: info@crownspahotel.com
☎ Call us at +44 1723357400

GoGlasgow Urban Hotel by Compass Hospitality
📨 Email: res@goglasgowhotel.com
☎ Call us at +44 1414273126

The Suites Hotel & Spa Knowles – Liverpool by Compass Hospitality
📨 Email: enquiries@suiteshotelgroup.com
☎ Call us at +44 1515492222

Best Western Queens Dundee
📨 Email: enquiries@queenshotel-dundee.com
☎ Call us at +44 1382322515

Craigmonie Hotel Inverness by Compass Hospitality
📨 Email: reception@craigmoniehotel.co.uk
☎ Call us at +44 1463231649

Best Western Station Hotel
📨 Email: info@stationhotel.co.uk
☎ Call us at +44 1414273146

Lace Market Hotel by Compass Hospitality
📨 Email: fo1@lacemarkethotel.co.uk
☎ Call us at +44 1159484414

Our Promise to our Operators

EASE OF BOOKING

We endeavor to provide our agents and tour operators with ease of booking. From providing our most competitive rates from the outset, keeping all informed of any suitable promotions and added value offerings as well as responding within a timely fashion to availability requests and questions concerning our hotel portfolio. With our 28-day cancellation policy plus x2 free places per x30 guests as our Company standard, you can be assured of consistency across our entire collection of hotels.

DEDICATED GROUP TOUR TRAVEL TEAM

From the outset and throughout your Compass Hospitality group tour experience, you will be looked after by our dedicated Group Tour Travel Team. Ensuring that you have a clear point of contact for any questions that may come up during the enquiry process and stay itself.

VARIED PORTFOLIO TO MEET YOUR REQUIREMENTS

Rest assured, our hotels are fully prepared to warmly welcome your group, and to both meet and exceed your expectations.

From full-service spa properties located on idyllic seafronts, to city center budget hotels, we have a host of options that can be tailored to your group’s requirements. With new hotels set to come into our ever-growing hotel portfolio, we will keep you updated on any new locations which may be of interest.

Our Promise to your Clients

THE WARMEST OF WELCOMES

We strive to offer a tailored welcome at each of our hotel destinations, whether in the United Kingdom, Malaysia or Thailand. Your Coach will receive a personal warm welcome from the hotel on arrival which will include an introduction to the hotel, information such as dining times and guidance on whom to contact should your guests require assistance during their stay.

As standard, pre-allocated complimentary coach parking will be provided where available, as well as Welcome Drinks upon arrival such as Tea & Coffee for all guests and drivers. Local sweet treats such as Welsh cakes in Wales & Shortbread in Scotland will also be offered.

Rooms and Keys will be available for collection upon arrival, and when pre-booked, the option of Porterage for 1 bag per person is also available. We will take all possible steps to ensure your guests have a smooth and relaxing start to their vacation.

LOCKDOWN WELLNESS
Never has it been so important to look after your own mental health and wellbeing.

 With so many of our hotels closed due to the National Lockdown, and being unable to look after our lovely guests in person, we thought we would share with you some tips on staying
happy & healthy at home.

All our hotel teams are looking forward to the time when we can welcome
you back with open arms. In the meantime, take care & stay safe.

November 18, 2020 – The University of Hull and Compass Hospitality are pleased to announce a new scholarship programme for students undertaking their undergraduate and postgraduate studies.

The scholarships, with a total value of £60,000, are particularly tailored to support students who need financial assistance whilst rewarding those students who have achieved a high standard of academic performance.

The scholarships will also provide recipients with a career-path into the hospitality sector through the provision of paid placements with Compass Hospitality in the UK during their vacations and management training/career opportunities in the UK and abroad upon graduation.

“We are delighted to be offering these scholarships for students of the University of Hull,” mentioned Matthew Welbourn, Executive Vice President of Compass Hospitality UK. “We have a strong legacy of providing scholarships in Asia as we believe in the importance of education and welcome the opportunity to play a role in advancing the education and providing job opportunities to deserving students. We are also pleased that this effort will further enhance our already robust staff training and development programmes”

“The University of Hull is constantly exploring avenues for expanding the opportunities available to our students, and establishing ties with industry has always been an important part of this process. We therefore extend our gratitude and recognition to Compass

Hospitality for its support of these students, and will look forward to entering into this fruitful and valuable relationship,” added Professor Susan Lea, Vice-Chancellor of the University of Hull.

The scholarships will be launched in January 2021.

For further details about the scholarship and placement opportunities, please contact Dr Ben Butler at ben.butler@hull.ac.uk

COVID-19 UPDATE FOR COMPASS HOSPITALITY HOTELS IN ENGLAND:

Following the latest Government announcement and the new legislation coming into effect on the 5th November 2020 for England, Compass Hospitality are providing accommodation to those who have to travel for work purposes. Leisure stays can still be taken from the 2nd December 2020.

Our Wales Hotels planned to reopen for all leisure guest on 9th November & Scotland Hotels remain open.  

Our bars and restaurants will be closed, with the exception of takeaway services at selected locations.
Room service will remain available to all who stay with us.

If you have a leisure booking at one of our hotels during November, we will happily change your stay to a future date. Please contact the hotel directly to change your booking. Be aware that we are experiencing high volumes of calls and emails so it may take longer for us to respond.

We would like to thank all our guests and team members for their continued support and dedication throughout 2020 and we cannot wait to welcome everyone back in December where we will be once again accepting room reservations and serving our popular festive lunch, dinners and afternoon teas.

Compass Hospitality UK Team

Frequently Asked Questions (Updated 3rd November 2020)

Can I stay in a hotel for work purposes?
Yes, we will only accept reservations during the lockdown if you are travelling for work purposes.

I have a leisure room reservation for November, what should I do?
Please contact the hotel who will be happy to change your booking to a future date. If you purchased through a 3rd party website (e.g. Expedia/Booking.com), please go to them directly to change your booking details.

Can we still dine in your restaurant?
No, our restaurants will be closed for the duration of the lockdown. We will however, be offering takeaway at selected locations and room service at all hotels for those who are staying with us.

Can I still book my room for December or next year?
Yes, we will still accept room or restaurant reservations from the 2nd December and will happily change your booking to a date of your choice when there are no Government travel restrictions in place.

Do I need to wear a face mask?
From the 22nd September 2020, new Government legislation came into effect where face masks need to worn in communal areas of hotels. Please ensure you bring these with you as we are unable to supply masks.

I have a wedding or event booked, what happens now?
All events scheduled to take place during the lockdown will be automatically cancelled. Please contact us to arrange a suitable future date.

Do you offer daily housekeeping?
During your stay with us, your room becomes your ‘bubble’. Our teams will not enter, so if you are staying for more than one night, please let us know if you need anything refreshing via one of our team members.

Are you offering food and drink to residents?
Our restaurants will remain closed but residents will still be able to order food and drink to their rooms. Please be aware that reduced menus may apply.

Are there any changes to room reservation cancellation policies?
Our regular terms and conditions apply for room reservations. If, however, you have a booking during a national or local lockdown that would prevent you from staying with us, we will happily change your reservation to a future date.

My gift voucher was due to expire over lockdown, can I use this at a later date?
Any gift voucher purchased through our website that was due to expire after 1st April 2020 will have 6 months automatically added to the expiry date, so you will still have time to enjoy your gift. Any new vouchers purchased from the 2nd April 2020 will have the standard 12 months validity. If the voucher was purchased through a 3rd party, please check with them for their own terms and conditions.

Introducing Compass Hospitality Escape Desks!
Fed up of working from home?
We are offering you an ‘escape desk’!
What is this I hear you ask? …

An ‘escape desk’ offers you a table to yourself, near a plug socket with free Wi-Fi for up to 4 hours. Includes free car parking* plus unlimited Tea & Coffee with sweet treat and sanitiser station.
All this for only £10.00! And you can upgrade to have lunch too.

Please email our friendly sales team on hotelsUK@compasshospitality.com to book your escape today!

#meetings #staysafemeetsafe #escapedesk #compassguard

Dear Valued Guest,

We hope this updated letter finds you and your family safe and well at this time. Many of us will be reflecting on how everyday life has changed in recent months.

We have all had to significantly adapt our daily lives, including the way we operate our hotels in UK, and we want to personally thank you for your ongoing patience and co-operation.

Working together, we have continued to make changes to protect you and our colleagues, and to ensure we can accommodate our KEY and Essential workers who need to work away from their homes.

Most recently, we have begun providing our hotel teams with the option of wearing face masks and PPE.

These moves were in addition to the other measures we have put in place within our UK Hotels, as a reminder, these have included:

• Providing PPE to our teams
• Staff training modules – following Government guidelines
• Enhanced Housekeeping cleaning measures with industry registered cleaning products for all our teams
• Virtual pre-check in prior to arrival
• Installing clear screens at check-in/out desks and bar areas
• Limiting the number of people at any one time at reception, bar and lift areas
• Installing two-metre floor markers and increased in-house signage promoting physical distancing
• Enhanced Housekeeping cleaning measures with industry registered cleaning products in all areas of the hotel
• Removal of in-room guest directory and literature
• Offering ‘Grab n Go breakfast option or social distancing table spacing
• In room dining, pre-order drinks service & removing any tray charge costs.
• Sanitizing stations at all entrancing and exit points
• Encouraging customers to use contactless payment such as contactless cards, rather than cash, where possible

These measures would not have been as effective without you playing your part by following our guidelines with patience and understanding.

There are bound to be more changes to come in these and other areas of our everyday lives. Whatever they may be, the steps we have taken are important and we expect that they – and your continued support for them – will be needed for the foreseeable future.

If you wish to enquire about Key/Essential worker accommodation, please email nichola.w@compasshospitality.com or call our team at 07377 877 721.

In the meantime, thank you for your support in making our hotel a safe place to stay.

Best wishes,

Compass Hospitality

UNITED KINGDOM – In line with its plans for further expansion into the UK market, Compass Hospitality has added a second spa hotel to its UK portfolio: The Suites Hotel Knowsley. Situated in the borough of Knowsley, near Liverpool, the newly refurbished spa hotel is a joint investment between three parties: Seacare Hospitality, SPCS Consultancy, and Compass Hospitality.

The acquisition also marks the first foray of SPCS Consultancy – a wholly-owned subsidiary of the Singapore Police Co-operative Society Ltd – into the hotel and resorts sector.

One of the most well-renowned hotels in the North West, the suite-only hotel boasts 96 luxurious bedrooms, two on-site restaurants, and eight event spaces. The hotel also features an award-winning luxury spa and leisure club – one of the region’s finest leisure, relaxation and fitness destinations.

Set adjacent to the Knowsley Business Park amid the sprawling suburbs of Liverpool and within commuting distance of Manchester, the hotel offers a prime location for visiting both Northern Powerhouse cities. With both Goodison Park, the home of Everton FC, and Anfield Stadium, the home of Liverpool FC, just a short drive from the property, the hotel enjoys welcoming visitors drawn to these sporting arenas, along with leisure and corporate guests alike.

“A key component in our decision to acquire The Suites Hotel Knowsley is that not only the hotel benefits from the adjacent business park to attain corporate businesses,

but the hotel also offers a unique, well-positioned product to target leisure demand from Liverpool and the surrounding …
… Metropolitan Area,” says Chye Teen Lim, Seacare Hospitality CEO. Compass Hospitality’s CEO Harmil Singh added, “We are excited to collaborate with Seacare Hospitality and SPCS Consultancy on this awardwinning spa hotel. We are ready to implement several strategic opportunities to add value to this asset over short to medium term to further enhance its performance.”
 .

ABOUT COMPASS HOSPITALITY

Compass Hospitality is one of Southeast Asia’s fastest growing hospitality management companies, managing and operating a wide portfolio of 50 hospitality properties across all market segments. Following the rapid growth in Southeast Asia, the group has expanded into the UK market in 2015 and has since built a portfolio of 17 hotels across the UK. UK hotels operated by Compass Hospitality are located in Liverpool, London, Oxford, Glasgow, Manchester, Leeds, Cardiff,

Nottingham, Cheltenham, Eastbourne, Inverness, Coventry, Scarborough, Dundee, Dumfries, and Carmarthen.

With 4 distinctive brands, Compass, Citrus, Citin, Ananda, and alongside our Compass Collection which includes individually branded hotels and resorts, Compass manages and operates hotels, resorts, executive serviced apartments and spas located in Thailand, Malaysia, and the UK.

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HOTEL ADDRESS

Suites Hotel Knowsley

Ribblers Lane, Prescot, Merseyside, L34 9HA

MEDIA CONTACTS

MATTHEW WELLBOURN

Executive Vice President,

UK Operations

matthew.w@compasshospitality.com

NICHOLA WORTHINGTON

National Key Account Manager

nichola.w@compasshospitality.com

PANITCHAYA (SOM) DUNGPROM

Cluster Assistant Director of Distribution, UK Cluster

panitchaya.d@compasshospitality.comess

COMPASS HOSPITALITY UK HEAD OFFICE
The Victoria Hotel, Hollinwood Ave, Chadderton, Oldham, OL9 8DE

COMPASS HOSPITALITY THAILAND HEAD OFFICE
Suite 10/91, Trendy Office Tower, 5th floor, 10 Sukhumvit Soi 13, Bangkok 10110, Thailand

Welcome to our festive season!

In this Festive Season it is with heartfelt gratitude that we extend a warm welcome to those of you who are visiting us for the first time and we are delighted to welcome back all of you who have made Compass Hotels and Restaurants your home during this special time of the year.

We look forward to creating a memorable vacation for you in all our hotels and restaurants and are pleased to present this year’s program of activities and dining. We hope you will enjoy them and wish you a wonderful stay with us.

Prime Restaurant 

at Compass Skyview Hotel Bangkok by Compass Hospitality

Phone: 020111111  Email: Dining@compassskyviewhotel.com

Mojjo Rooftop Bar

at Compass Skyview Hotel Bangkok by Compass Hospitality

Phone: 020111111  Email: Dining@compassskyviewhotel.com

Vanilla Sky Bar 

at Compass Skyview Hotel Bangkok by Compass Hospitality

Phone: 020111111  Email: Dining@compassskyviewhotel.com

Bangkok Heightz Restaurant

at The Continent Hotel Bangkok by Compass Hospitality

Phone: 026867000 Email: Dining@thecontinenthotel.com

Medinii Restaurant

at The Continent Hotel Bangkok by Compass Hospitality

Phone: 026867000 Email: Dining@thecontinenthotel.com

Felicita Restaurant

at The Key Premier Hotel Sukhumvit Bangkok by Compass Hospitality

Phone: 022551988 Email: chef@thecontinenthotel.com

Nomad Restaurant

at Galleria 10 Hotel Bangkok by Compass Hospitality

Phone: 026150999 Email: rsvn@galleriahotelsbangkok.com