Dear Valued Guest,
The COVID-19 outbreak is evolving at a fast pace, impacting the lives of many individuals around the world.
At Compass Hospitality, we take our relationships seriously, understanding the potential impact a COVID-19 outbreak could have on our guests and partners. We recognize the situation is evolving rapidly and want to assure you that we are working hard to keep our customers and staff members healthy.
We are closely following the advise and updates provided by the World Health Organisation (WHO) and
by the respective Governments of countries where Compass Hospitality operates.
Compass Hospitality has stepped up precautionary measures on preventing the spread of the
Coronavirus (COVID-19). The safety and well-being of our guests and employees are of paramount
importance to us. Compass Hospitality will do everything that we can to ensure that our guests have a
safe and pleasant stay.
The following have been implemented in all hotels managed by Compass Hospitality, to reassure you
that our hotels remain safe places to rest whilst you are staying with us.
Our staff have been briefed on the guidelines provided by the local health authorities. In terms of
measures taken, staff and guests who are unwell with any symptoms of fever, flu or respiratory
problems are asked to consult a doctor immediately*. Where required, our hotel teams will assist to
arrange for medical assistance at the nearest health care institution.
Additional measures include staff briefings to reinforce the rules and practices of good personal hygiene,
provision of medical masks and gloves for staff and guests, as well as hand sanitisers that are placed at
guest contact areas such as hotel lobbies. Special attention has also been placed to sanitise public
contact points such as elevator buttons, reception counters and conference/meeting rooms. Extra
training has been undertaken by all relevant team members to ensure that, at guest changeover, every
room undergoes a most thorough, upgraded cleaning regime, allowing you to have confidence during
your stay with us.
Daily meetings are conducted to review the situation; we are in constant communication with staff and
guests to keep them updated and to advise them on appropriate measures to take.
We remain vigilant and will work closely with the authorities.
We value our partnership and are fully invested in helping our guests through these challenging
circumstances. Thank you for choosing Compass Hospitality and we look forward to welcoming you.
*Our staff and guests in our UK properties will be direct to the NHS 111 service.