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Our Promise to our Operators
EASE OF BOOKING
We endeavor to provide our agents and tour operators with ease of booking. From providing our most competitive rates from the outset, keeping all informed of any suitable promotions and added value offerings as well as responding within a timely fashion to availability requests and questions concerning our hotel portfolio. With our 28-day cancellation policy plus x2 free places per x30 guests as our Company standard, you can be assured of consistency across our entire collection of hotels.
DEDICATED GROUP TOUR TRAVEL TEAM
From the outset and throughout your Compass Hospitality group tour experience, you will be looked after by our dedicated Group Tour Travel Team. Ensuring that you have a clear point of contact for any questions that may come up during the enquiry process and stay itself.
VARIED PORTFOLIO TO MEET YOUR REQUIREMENTS
Rest assured, our hotels are fully prepared to warmly welcome your group, and to both meet and exceed your expectations.
From full-service spa properties located on idyllic seafronts, to city center budget hotels, we have a host of options that can be tailored to your group’s requirements. With new hotels set to come into our ever-growing hotel portfolio, we will keep you updated on any new locations which may be of interest.
Our Promise to your Clients
THE WARMEST OF WELCOMES
We strive to offer a tailored welcome at each of our hotel destinations, whether in the United Kingdom, Malaysia or Thailand. Your Coach will receive a personal warm welcome from the hotel on arrival which will include an introduction to the hotel, information such as dining times and guidance on whom to contact should your guests require assistance during their stay.
As standard, pre-allocated complimentary coach parking will be provided where available, as well as Welcome Drinks upon arrival such as Tea & Coffee for all guests and drivers. Local sweet treats such as Welsh cakes in Wales & Shortbread in Scotland will also be offered.
Rooms and Keys will be available for collection upon arrival, and when pre-booked, the option of Porterage for 1 bag per person is also available. We will take all possible steps to ensure your guests have a smooth and relaxing start to their vacation.
Never has it been so important to look after your own mental health and wellbeing.
With so many of our hotels closed due to the National Lockdown, and being unable to look after our lovely guests in person, we thought we would share with you some tips on staying
happy & healthy at home.
All our hotel teams are looking forward to the time when we can welcome
you back with open arms. In the meantime, take care & stay safe.
November 18, 2020 – The University of Hull and Compass Hospitality are pleased to announce a new scholarship programme for students undertaking their undergraduate and postgraduate studies.
The scholarships, with a total value of £60,000, are particularly tailored to support students who need financial assistance whilst rewarding those students who have achieved a high standard of academic performance.
The scholarships will also provide recipients with a career-path into the hospitality sector through the provision of paid placements with Compass Hospitality in the UK during their vacations and management training/career opportunities in the UK and abroad upon graduation.
“We are delighted to be offering these scholarships for students of the University of Hull,” mentioned Matthew Welbourn, Executive Vice President of Compass Hospitality UK. “We have a strong legacy of providing scholarships in Asia as we believe in the importance of education and welcome the opportunity to play a role in advancing the education and providing job opportunities to deserving students. We are also pleased that this effort will further enhance our already robust staff training and development programmes”
“The University of Hull is constantly exploring avenues for expanding the opportunities available to our students, and establishing ties with industry has always been an important part of this process. We therefore extend our gratitude and recognition to Compass
Hospitality for its support of these students, and will look forward to entering into this fruitful and valuable relationship,” added Professor Susan Lea, Vice-Chancellor of the University of Hull.
The scholarships will be launched in January 2021.
For further details about the scholarship and placement opportunities, please contact Dr Ben Butler at [email protected]
COVID-19 UPDATE FOR COMPASS HOSPITALITY HOTELS IN ENGLAND:
Following the latest Government announcement and the new legislation coming into effect on the 5th November 2020 for England, Compass Hospitality are providing accommodation to those who have to travel for work purposes. Leisure stays can still be taken from the 2nd December 2020.
Our Wales Hotels planned to reopen for all leisure guest on 9th November & Scotland Hotels remain open.
Our bars and restaurants will be closed, with the exception of takeaway services at selected locations.
Room service will remain available to all who stay with us.
If you have a leisure booking at one of our hotels during November, we will happily change your stay to a future date. Please contact the hotel directly to change your booking. Be aware that we are experiencing high volumes of calls and emails so it may take longer for us to respond.
We would like to thank all our guests and team members for their continued support and dedication throughout 2020 and we cannot wait to welcome everyone back in December where we will be once again accepting room reservations and serving our popular festive lunch, dinners and afternoon teas.
Compass Hospitality UK Team
Frequently Asked Questions (Updated 3rd November 2020)
Can I stay in a hotel for work purposes?
Yes, we will only accept reservations during the lockdown if you are travelling for work purposes.
I have a leisure room reservation for November, what should I do?
Please contact the hotel who will be happy to change your booking to a future date. If you purchased through a 3rd party website (e.g. Expedia/Booking.com), please go to them directly to change your booking details.
Can we still dine in your restaurant?
No, our restaurants will be closed for the duration of the lockdown. We will however, be offering takeaway at selected locations and room service at all hotels for those who are staying with us.
Can I still book my room for December or next year?
Yes, we will still accept room or restaurant reservations from the 2nd December and will happily change your booking to a date of your choice when there are no Government travel restrictions in place.
Do I need to wear a face mask?
From the 22nd September 2020, new Government legislation came into effect where face masks need to worn in communal areas of hotels. Please ensure you bring these with you as we are unable to supply masks.
I have a wedding or event booked, what happens now?
All events scheduled to take place during the lockdown will be automatically cancelled. Please contact us to arrange a suitable future date.
Do you offer daily housekeeping?
During your stay with us, your room becomes your ‘bubble’. Our teams will not enter, so if you are staying for more than one night, please let us know if you need anything refreshing via one of our team members.
Are you offering food and drink to residents?
Our restaurants will remain closed but residents will still be able to order food and drink to their rooms. Please be aware that reduced menus may apply.
Are there any changes to room reservation cancellation policies?
Our regular terms and conditions apply for room reservations. If, however, you have a booking during a national or local lockdown that would prevent you from staying with us, we will happily change your reservation to a future date.
My gift voucher was due to expire over lockdown, can I use this at a later date?
Any gift voucher purchased through our website that was due to expire after 1st April 2020 will have 6 months automatically added to the expiry date, so you will still have time to enjoy your gift. Any new vouchers purchased from the 2nd April 2020 will have the standard 12 months validity. If the voucher was purchased through a 3rd party, please check with them for their own terms and conditions.
Introducing Compass Hospitality Escape Desks!
Fed up of working from home?
We are offering you an ‘escape desk’!
What is this I hear you ask? …
An ‘escape desk’ offers you a table to yourself, near a plug socket with free Wi-Fi for up to 4 hours. Includes free car parking* plus unlimited Tea & Coffee with sweet treat and sanitiser station.
All this for only £10.00! And you can upgrade to have lunch too.
Please email our friendly sales team on [email protected] to book your escape today!
#meetings #staysafemeetsafe #escapedesk #compassguard
Dear Valued Guest,
We hope this updated letter finds you and your family safe and well at this time. Many of us will be reflecting on how everyday life has changed in recent months.
We have all had to significantly adapt our daily lives, including the way we operate our hotels in UK, and we want to personally thank you for your ongoing patience and co-operation.
Working together, we have continued to make changes to protect you and our colleagues, and to ensure we can accommodate our KEY and Essential workers who need to work away from their homes.
Most recently, we have begun providing our hotel teams with the option of wearing face masks and PPE.
These moves were in addition to the other measures we have put in place within our UK Hotels, as a reminder, these have included:
These measures would not have been as effective without you playing your part by following our guidelines with patience and understanding.
There are bound to be more changes to come in these and other areas of our everyday lives. Whatever they may be, the steps we have taken are important and we expect that they – and your continued support for them – will be needed for the foreseeable future.
If you wish to enquire about Key/Essential worker accommodation, please email [email protected] or call our team at 07377 877 721.
In the meantime, thank you for your support in making our hotel a safe place to stay.
Surprise your loved one with an enchanting Valentine’s Day!
Dear Valued Guest and Visitors,
Warm Greetings from Compass Hospitality Group! Celebrate an enchanting Valentine’s Day with us! On 14 February 2020, choose from our various incredible restaurants for a romantic evening with your loved one. Wine and dine the night away with our amazing menus, and fall in love all over again amidst dreamlike settings.
at Compass Skyview Hotel Bangkok by Compass Hospitality
Mojjo Rooftop Bar
at Compass Skyview Hotel Bangkok by Compass Hospitality
at The Continent Hotel Bangkok by Compass Hospitality
at The Key Premier Hotel Sukhumvit Bangkok by Compass Hospitality
at Galleria 10 Hotel Bangkok by Compass Hospitality